Remember the first time you slid behind the steering wheel of a car, gripped the wheel, and saw the instruments on the dashboard? It was exciting to feel that you could be in control of that powerful machine. All the dials and gauges spread out before you told you how fast you were going and how well the car was functioning. You had all the information you needed to go wherever you liked, whenever you wanted.
I can’t promise that thrill each time you look at your business dashboard, but you will find it gives you the same sort of up-to-the-minute readout on how well you are doing on your business journey.
A business dashboard presents visual displays of data pulled from different business systems, and tells you at a glance how things are going. A dashboard can provide real-time intelligence that includes your key performance indicators (KPIs), and can generate ad hoc reports to support decision-making. The display might include red-yellow-green lights, graphics such as bar charts and gauges, summaries, and drill-downs, all to provide consolidated information.
A well-designed dashboard is customizable and usually role-driven, so that the dashboard displayed on the company president’s screen will be different from that of the CFO or the middle manager. The good news is that the source data for a dashboard is probably already sitting in your system right now. With a bit of planning and design work, the information living down in your digital records can be given visible form and made to work for you in new ways.
Employees benefit from having the information they need to do their job right at their fingertips, and dashboards generally allow for customization to the individual’s likes and interests. For the CFO, accounts receivable aging status can be displayed in a bar chart, but the same data could appear as a pie chart for the CEO. The Sales Manager can see the comparison of monthly goals to actual performance, and then drill down to each salesperson’s individual performance. And for the Project Manager who has customized his desktop with widgets for weather and surf conditions, it’s a simple matter to add KPI information to tell him which tasks are on, ahead, or behind schedule and which are running over budget.
In your car you have spread before you all the vital information to get from where you are to where you are going. Fuel remaining, speed, distance traveled, engine function, warning lights, perhaps even compass direction as well as time and distance to destination. On your computer screen, the digital dashboard does the same for your business.
Gentlemen, start your engines!
At Chill we take the heat out of IT. No matter what pressure you are under, we will always keep our heads and make sure you get back up and running as soon as possible. So don't sweat - Chill IT. Click here for more information on our consulting services.
Showing posts with label program management. Show all posts
Showing posts with label program management. Show all posts
Friday, January 04, 2008
Thursday, December 13, 2007
Wouldn't it be nice to know you know what you know?
If your head is spinning from that title, here's another way of saying the same thing. Your business has accumulated a vast amount of data that can be of value to you now and as your business grows. But if all that data is not in a form that you can easily retrieve and analyse, it is of little use. You may actually be sitting on a treasure trove of information that could improve your customer service and your profit, but how to get hold of the treasure?
Knowledge Management can bring order to this chaos and help you find the nuggets buried in your data stores. Many small businesses simply do not realise that they have been building an unstructured collection of valuable data. Applying knowledge management tools can organize and mine this storehouse, and also make it possible for the information to be shared across the organization.
Too often, customer billing information is in one file, purchasing history is in another and client contact information in another. Project information including the skills needed, who worked on what, how long they took, and how much it cost compared to the revenue, all that is somewhere else. Imagine how valuable it would be to look down into your data stores and discover connections and relationships you might not have noticed before. What could that mean to building and enhancing customer relationships? To your company's strategic planning? What might you change if you discovered patterns of buying that you had not seen before?
In many ways, knowledge management is a living thing. As humans, we are constantly renewing ourselves. We recognise changing conditions, draw on our memories of what has served us well in the past to deal with change, visualise alternative outcomes, and make decisions about how we will proceed. We carry our database on our shoulders and make connections and see relationships that change continually as we gather new data from our experiences. That's very much like what a knowledge management system can do for a business.
In today's increasingly high-speed, competitive environment, businesses cannot afford to waste resources or miss opportunities. I've found that a frequent benefit of knowledge management is an increase in internal collaboration and sharing of best practices. As a company, you already know more than you think you know. And now you know that knowing is not enough; you have to be able to share knowledge and eliminate duplication.
Know what I mean?
At Chill we take the heat out of IT. No matter what pressure you are under, we will always keep our heads and make sure you get back up and running as soon as possible. So don't sweat - Chill IT. Click here for more information on our consulting services.
Knowledge Management can bring order to this chaos and help you find the nuggets buried in your data stores. Many small businesses simply do not realise that they have been building an unstructured collection of valuable data. Applying knowledge management tools can organize and mine this storehouse, and also make it possible for the information to be shared across the organization.
Too often, customer billing information is in one file, purchasing history is in another and client contact information in another. Project information including the skills needed, who worked on what, how long they took, and how much it cost compared to the revenue, all that is somewhere else. Imagine how valuable it would be to look down into your data stores and discover connections and relationships you might not have noticed before. What could that mean to building and enhancing customer relationships? To your company's strategic planning? What might you change if you discovered patterns of buying that you had not seen before?
In many ways, knowledge management is a living thing. As humans, we are constantly renewing ourselves. We recognise changing conditions, draw on our memories of what has served us well in the past to deal with change, visualise alternative outcomes, and make decisions about how we will proceed. We carry our database on our shoulders and make connections and see relationships that change continually as we gather new data from our experiences. That's very much like what a knowledge management system can do for a business.
In today's increasingly high-speed, competitive environment, businesses cannot afford to waste resources or miss opportunities. I've found that a frequent benefit of knowledge management is an increase in internal collaboration and sharing of best practices. As a company, you already know more than you think you know. And now you know that knowing is not enough; you have to be able to share knowledge and eliminate duplication.
Know what I mean?
At Chill we take the heat out of IT. No matter what pressure you are under, we will always keep our heads and make sure you get back up and running as soon as possible. So don't sweat - Chill IT. Click here for more information on our consulting services.
Thursday, December 06, 2007
Project Management Headaches? Here's How to Get Relief
Have you ever tried to manage a number of projects, keeping track of resources, budgets, and milestones, and communicating essential information to everyone involved? It can make you feel like the juggler spinning plates, dashing from one to the next, trying to keep them all going at the same time. Inevitably, a plate comes crashing down.
As a small business, the project management tools available to you have been either hard to use or non-existent. Microsoft Project can be used for general planning, but unless you have a full-time expert on staff, MS Project is just too difficult to use. Large companies may make the investment to establish and maintain a project management office; it is simply not practical for most small to medium sized businesses.
That leaves spreadsheets for planning and tracking, and the challenge of rolling multiple spreadsheets into one summary to give management a useful overview of progress. For a one-time view it can work, but updating and maintaining data integrity of all the individual project spreadsheets creates more headaches than it solves.
So what is a growing, successful small business to do? You need a dashboard view for high level oversight, but you also need to be able to drill down and see up-to-date information on what is happening with each individual project. You need to communicate quickly, accurately, and completely with everyone involved, and be sure that they have information they need. Staying within time and budget limits requires the ability to manage change orders to avoid "scope creep". You need to view and distribute reports. And when a project is complete, you need to collect and analyze the all-important best practices that result.
All that functionality does not have to translate into higher system cost. In my experience, many tools over complicate the process. Adding complex features to software does not always translate into benefits, so don't assume that high-end will mean high quality results for your business. The ease of use is at least as important a factor in choosing your project management software as is the price. An expensive, complex program will only work as well as the people who have to use it every day. I've found that products such as BrightWork and CopperProject are wonderful at adhering to the KISS principle.
When you are ready to choose a project management solution, be sure you consider the less complex and lower cost options as part of your selection process. You and your budget may be pleasantly surprised!
At Chill we take the heat out of IT. No matter what pressure you are under, we will always keep our heads and make sure you get back up and running as soon as possible. So don't sweat - Chill IT. Click here for more information on our consulting services.
As a small business, the project management tools available to you have been either hard to use or non-existent. Microsoft Project can be used for general planning, but unless you have a full-time expert on staff, MS Project is just too difficult to use. Large companies may make the investment to establish and maintain a project management office; it is simply not practical for most small to medium sized businesses.
That leaves spreadsheets for planning and tracking, and the challenge of rolling multiple spreadsheets into one summary to give management a useful overview of progress. For a one-time view it can work, but updating and maintaining data integrity of all the individual project spreadsheets creates more headaches than it solves.
So what is a growing, successful small business to do? You need a dashboard view for high level oversight, but you also need to be able to drill down and see up-to-date information on what is happening with each individual project. You need to communicate quickly, accurately, and completely with everyone involved, and be sure that they have information they need. Staying within time and budget limits requires the ability to manage change orders to avoid "scope creep". You need to view and distribute reports. And when a project is complete, you need to collect and analyze the all-important best practices that result.
All that functionality does not have to translate into higher system cost. In my experience, many tools over complicate the process. Adding complex features to software does not always translate into benefits, so don't assume that high-end will mean high quality results for your business. The ease of use is at least as important a factor in choosing your project management software as is the price. An expensive, complex program will only work as well as the people who have to use it every day. I've found that products such as BrightWork and CopperProject are wonderful at adhering to the KISS principle.
When you are ready to choose a project management solution, be sure you consider the less complex and lower cost options as part of your selection process. You and your budget may be pleasantly surprised!
At Chill we take the heat out of IT. No matter what pressure you are under, we will always keep our heads and make sure you get back up and running as soon as possible. So don't sweat - Chill IT. Click here for more information on our consulting services.
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